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Take more customer calls with fewer agents.
Run your call center in the cloud today.
Decisions-Makers guide 2020 - 2023
VoIP call center phone systems are designed to handle higher call volumes than a typical inbound call center. A VoIP call center solution is vastly different compared to a PBX phone service.
Virtual call centers use VoIP and is run entirely over the internet. You can automate multichannel customer support and self-service options with a VoIP call center system.
Send incoming calls to the right call center agents. Set up your IVR any way you want.
Record, pause, and listen to customer interactions any time.
Distribute calls based on business hours, technical support level, IVR options, and more.
Get local and toll-free numbers or port your existing phone numbers.
Manage customer interactions like a pro. Don’t let your customers repeat requests.
Get access to 40+ advanced features & reports to measure your VoIP call center efficiency.
platform VoIP systems empowers you to do business remotely or from the road. The platformONE App enables complete and secure mobility for your business.
With eight point of presence, carrier-grade data centers, and 99.999% uptime, you'll never miss a beat with your customers. We built one of the world's most reliable enterprise-ready voice networks.
Uncover valuable insights you can act on regarding company call activities, real-time performance, and measure business outcomes. Customize dashboards and wallboards to drive performance across every aspect of the organization.
platform's award-winning customer service has earned us #1 ratings from Gartner, Frost & Sullivan, and other VoIP industry experts. Get 24/7 access to customer support and take advantage of our Professional Services add-ons to get hands-on consultation of your communications needs.
Track the entire customer journey. From lead to end of lifecycle. Every interaction along the way is tracked and analyzed.
Centralized trunks with an IP core
99.999% uptime
8 points of presence and carrier-grade data centers
Award-winning customer service
Fraud mitigation with access control policies
E911 coverage in the US and Canada
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
You don’t have to go crazy deep into the ins and outs of an internet phone system. Even knowing the basics gives you a huge leg up on most.
Most people won’t even know what VoIP stands for. You will — it’s Voice over Internet Protocol. It’s a modern phone system that most businesses are switching to. It’s reliable, cost effective, and allows for remote work to happen.
A VoIP phone works by transmitting telephone calls using an internet connection and the cloud. That means you don’t need an old school copper hard-wired phone or a bulky machine, like a PBX (Private Branch Exchange). You just need internet service, a VoIP compatible telephone, and a VoIP service provider. That’s where platform comes in.
As digital transformation continues to impact how businesses interact with their customers and employees, it's crucial to have the right tools for your business. Having the option to make calls from any device you already own equipped with internet access (telephone, computer, app) is one option.
One of the main benefits of a VoIP phone is that you won’t need to use old and bulky machinery that will tie you to a specific location. Let’s break down some of the other top benefits of using a VoIP phone service for your business:
Choosing the right VoIP phone service for your business can seem overwhelming, so we’ll help you break down the top features platform provides with your business needs in mind.
Unlike RingCentral, 8x8, and Dialpad, platform provides more features beyond voice, all in just one software. One feature that sets us apart is threaded conversations. This means that it doesn’t matter where you had a conversation with a customer via email, phone or chat, you'll have access to all your conversations in one place and on one screen. No need to juggle different tabs or apps to remember where the conversation happened.
If you already have an internet provider, these are the only devices you’ll need to get started:
We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.
