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If you want to sound smart when explaining business phones, read this

You don’t have to go crazy deep into the ins and outs of an internet phone system. Even knowing the basics gives you a huge leg up on most.

Most people won’t even know what VoIP stands for. You will — it’s Voice over Internet Protocol. It’s a modern phone system that most businesses are switching to. It’s reliable, cost effective, and allows for remote work to happen.

A VoIP phone works by transmitting telephone calls using an internet connection and the cloud. That means you don’t need an old school copper hard-wired phone or a bulky machine, like a PBX (Private Branch Exchange). You just need internet service, a VoIP compatible telephone, and a VoIP service provider. That’s where platform comes in.

As digital transformation continues to impact how businesses interact with their customers and employees, it's crucial to have the right tools for your business. Having the option to make calls from any device you already own equipped with internet access (telephone, computer, app) is one option.

Benefits of a VoIP Telephone Service

One of the main benefits of a VoIP phone is that you won’t need to use old and bulky machinery that will tie you to a specific location. Let’s break down some of the other top benefits of using a VoIP phone service for your business:

• Easy to install and set up since you’ll be using your existing internet connection.
• Easy to scale with you as your business grows.
• Virtual phone numbers that allow you and your employees to work from anywhere.
• Voicemail features include voicemail transcriptions and email delivery.
• Higher audio quality.

How to Choose Your VoIP Service Provider

Choosing the right VoIP phone service for your business can seem overwhelming, so we’ll help you break down the top features platform provides with your business needs in mind.

• Call Routing: Have the option to route incoming calls to any of your available agents.
• Call Analytics: Have insights into individual agent and call center performance with detailed reports.
• Call Pop: Provide better customer experience by having relevant information about a caller automatically displayed when answering incoming calls.
• Voicemail to Text: Save time and reply to voicemails by receiving them via text message.

Unlike RingCentral, 8x8, and Dialpad, platform provides more features beyond voice, all in just one software. One feature that sets us apart is threaded conversations. This means that it doesn’t matter where you had a conversation with a customer via email, phone or chat, you'll have access to all your conversations in one place and on one screen. No need to juggle different tabs or apps to remember where the conversation happened.

What Equipment Do You Need to Set Up a VoIP Phone System?

If you already have an internet provider, these are the only devices you’ll need to get started:

1. A modem
2. Ethernet cables
3. Router (preferably with wifi built into it)
4. Ethernet switch
5. VoIP desk phone, which you can also purchase from your VoIP phone provider